Delete Your Account
Delete inside the app
- Open Ting & Things and sign in.
- Go to Profile → Settings.
- Select Delete account.
- Read the warning and confirm your request.
If you cannot access the app, email tingandthingsapp@gmail.com from the email connected to your account. Include “Account deletion” in the subject. We may need to verify your identity.
What deletion removes
- Your Ting & Things account and profile;
- meal preferences and household settings;
- saved recipes, favourites, meal plans, pantry items and shopping lists held in your account;
- other user content associated with the account, subject to the exceptions below.
What may remain
We may retain limited information where necessary for legal obligations, fraud and security records, dispute resolution, or tax and accounting requirements. Data may also remain temporarily in encrypted backups until those backups rotate out. We will not use retained information for ordinary app personalisation.
Subscription warning
Deleting your account does not automatically cancel an Apple App Store or Google Play subscription. Cancel it separately through your store subscription settings to prevent future renewal.
Processing time
We aim to complete verified deletion requests without undue delay and generally within one month, unless the law permits an extension. We will tell you if more time is needed.