Privacy Policy
1. Who we are
Ting & Things is a mobile application operated by Adelaide Olu Groups Ltd (“we”, “us” or “our”). For UK data-protection law, Adelaide Olu Groups Ltd is the controller of personal information described in this policy.
Registered in: England and Wales
Company number: 12770259
Registered office: 47 RIDGEWAY AVENUE GRAVESEND DA12 5BD
Privacy contact: tingandthingsapp@gmail.com
2. Scope
This policy applies when you use the Ting & Things mobile app, visit this website, contact support, or otherwise interact with us. It does not govern third-party services that have their own privacy notices.
3. Personal information we may collect
| Category | Examples | How collected |
|---|---|---|
| Account and identity | Name, email address, user ID, profile details, and authentication tokens. We do not receive your Apple or Google password. | From you and through Sign in with Apple or Google Sign-In. |
| Meal-planning profile | Dietary preferences, allergens you choose to enter, cuisines, household size, budget, cooking time and food preferences. | From you. |
| User content | AI prompts, pantry items, saved recipes, favourites, meal plans, shopping lists and feedback. | From you and your use of the app. |
| Subscription data | Product purchased, trial and subscription status, renewal status, transaction identifiers and store region. We do not normally receive full payment-card details. | From RevenueCat, Apple App Store or Google Play. |
| Technical and usage data | Device and operating-system information, app version, approximate location inferred from IP address, events, session activity, diagnostics, crash data and identifiers. | Automatically through the app and Firebase, subject to configuration. |
| Support communications | Email address, message contents, attachments and troubleshooting information. | From you. |
4. How and why we use personal information
| Purpose | Typical lawful basis under UK GDPR |
|---|---|
| Create and manage your account; provide saved meal plans, recipes and app features. | Performance of our contract with you. |
| Generate personalised meal plans and recipe suggestions using AI. | Performance of our contract; where relevant, legitimate interests in providing and improving the service. |
| Manage subscriptions, trials, entitlement and purchase restoration. | Performance of our contract and compliance with legal obligations. |
| Secure the service, prevent fraud, diagnose errors and maintain reliability. | Our legitimate interests in operating a safe and reliable service. |
| Analyse app usage and improve features. | Our legitimate interests; consent where required for a particular technology or jurisdiction. |
| Respond to support messages and legal requests. | Performance of our contract, legitimate interests and legal obligations. |
| Send marketing messages. | Consent, unless another lawful basis is permitted. You can opt out at any time. |
We do not intend to make decisions that produce legal or similarly significant effects about you solely through automated processing.
5. AI processing
Information included in a meal-planning request may be sent to AI services used to generate the requested output. Ting & Things currently uses Rork as part of its application platform and OpenAI for AI-enabled functionality. Do not enter confidential information that is unnecessary for your request. Avoid including another person's personal information without permission.
AI outputs can be inaccurate. Please read our AI & Food Disclaimer.
6. Service providers and recipients
| Provider/category | Purpose |
|---|---|
| Supabase | Authentication, database, storage and backend services. |
| Rork | Application-development and hosting/infrastructure functions used to operate the app. |
| OpenAI | AI generation of meal plans, recipes and related responses. |
| Firebase / Google | Analytics, diagnostics and crash reporting, depending on the features enabled. |
| RevenueCat | Subscription status, entitlements and in-app purchase management. |
| Apple | Sign in with Apple, App Store distribution and purchase processing. |
| Google Sign-In, Google Play distribution and purchase processing. | |
| Professional advisers and authorities | Legal, accounting, security, regulatory or law-enforcement purposes where necessary and lawful. |
We do not sell your personal information. Some providers may process information outside the UK. Where required, we use an approved transfer mechanism or rely on another lawful safeguard.
7. Retention
| Information | Indicative retention |
|---|---|
| Account, preferences and saved app content | While your account remains active, then deleted or anonymised after a valid deletion request, subject to backups and legal exceptions. |
| Subscription and transaction records held by us | Up to 7 years where needed for tax, accounting, fraud prevention or legal claims. |
| Support correspondence | Normally up to 3 years after the matter closes. |
| Analytics and diagnostic information | We retain analytics and diagnostic information only for as long as reasonably necessary to understand app performance, maintain security and improve the service, in accordance with the retention settings of our service providers. |
| Security logs and backups | Security logs and backups are retained for limited rolling periods based on operational, security and legal requirements. They are deleted or anonymised when no longer required. |
8. Security
We use reasonable technical and organisational measures designed to protect personal information, including access controls and encrypted transmission where supported. No internet service can guarantee absolute security. Keep your device and sign-in account secure and contact us if you suspect unauthorised access.
9. Your rights
Depending on the circumstances, you may have rights to access, correct, erase, restrict or object to processing, and receive certain information in a portable format. Where processing relies on consent, you may withdraw consent without affecting earlier lawful processing. You may also complain to the UK Information Commissioner's Office.
To exercise a right, email tingandthingsapp@gmail.com. We may need to verify your identity.
10. Account deletion
You can initiate account deletion from within the app by going to Profile → Settings → Delete account. You may also follow the instructions on our account-deletion page. Removing the app from your device does not delete your account.
11. Children
Ting & Things is not directed to children under 13. Users must be at least 13, and users under 18 should use the app only with permission and supervision from a parent or guardian. We do not knowingly collect personal information from a child under 13. Contact us if you believe a child has provided information contrary to this section.
12. Cookies and website technologies
This static legal website is not intended to use advertising cookies. GitHub Pages and your browser or network provider may process technical information needed to deliver the site. If we later add non-essential analytics, advertising or other tracking, we will update this policy and, where required, provide consent controls.
13. Changes
We may update this policy to reflect changes in the app, law or providers. We will post the revised policy here and update the date above. Material changes may also be notified in the app or by email where appropriate.
14. Contact and complaints
Email: tingandthingsapp@gmail.com
You may complain to the Information Commissioner's Office if you are unhappy with our response. We encourage you to contact us first so we can try to resolve the issue.